_{The Customer Account Specialist  supports customers in a manufacturing environment by managing orders, responding to inquiries, and service issues. This role plays a key part in our sales goals, maintaining delivery expectations, and strengthening customer relationships.} 

_{ESSENTIAL DUTIES AND RESPONSIBILITIES:}

_{Lead and manage day-to-day customer service operations such as new order entry, maintaining the price history file, and open order reporting.}

_{Notifies customers of delivery information once the order has been acknowledged by manufacturing. Reconciles with customer any differences between requested delivery and acknowledged delivery dates.}

_{Responsible for maintaining system for order & customer correspondence.}

_{Responsible for tracking the delivery}

_{Serves as liaison between the customer and other internal departments.}

_{Coordinate with both production and shipping teams to prevent service disruptions.}

_{Interacts with Nolato GWs Business Unit Managers & Field Sales staff to service customer accounts and to meet annual sales goals and objectives established for various accounts.}

_{Focus on monthly sales and maintain quarterly and annual customer Forecasts.}

_{Serve as the primary point of contact for assigned customers, maintaining continuity across both Vermont sites.}

_{Maintain RMA process from initiation through resolution.}

_{QUALIFICATIONS:}

_{Bachelor's Degree and/or 5-7 years related}

_{Proficient in Microsoft Office Suite & Windows operating systems.}

_{Excellent communication, time management and organizational}

_{Ability to manage multiple priorities and accounts.}

_{Must be able to function well in a team-oriented}

_{Flexibility to work additional hours when needed.}

_Professional

_{Some travel}

_{Must have a continuous improvement mindset.}

_{Fluency in Spanish a plus}